That is why we take pride in extending a 100% guarantee of satisfaction. If, for whatever reason, you are not happy with your True Citrus product please email us at customercare@truecitrus.com or call toll-free 1-866-885-3666 for a replacement or refund of your purchase price. (Reach out to us for full details. Shipping may not be included in refund price depending on circumstances and returned labels will not be supplied. 100% Happiness Guarantee does not apply to products that have been purchased outside of the United States and have passed their "best use by date" which is two years from the time the product was manufactured and can usually be found on the bottom of the box.)